Facilities & Maintenance
Service contracts that were never benchmarked
Facilities agreements tend to renew silently for a decade. The original terms were negotiated once, by someone who has usually since moved on.
What's under contract
- Elevator maintenance and inspection
- Furniture, fixtures, and design services
- HVAC and building systems service
- Grounds and general maintenance
- MRO and repair parts supply
Why this category saves
Long-lived service agreements drift furthest from market. Contract terms reset the rate, define response times and escalation, and remove the automatic increases buried in the original agreement.
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